INFO LOKER, Grab Indonesia Buka Lowongan Kerja Bagi Lulusan Minimal S1

Job Description:

Life at Grab,

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles – the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

Baca Juga: INFO LOKER! Shopee Indonesia Buka Lowongan Kerja Lulusan S1 Semua Jurusan, Terbaru Oktober 2021

Baca Juga: INFO LOKER! PT SiCepat Ekspress Buka Lowongan Lulusan Minimal D3 Semua Jurusan Terbaru Oktober 2021

The day to day activities:

- Responsible for managing the team’s performance by ensuring departmental objectives & OKRs are met like SLA, CSAT, DSAT, Handling Escalation

- Real Time Monitoring, organizing, and coaching & counselling agents

- Work closely with other vertical to deliver seamless customer experience

- Responsible to answer Inquiry, resolved complaint customer, handling escalated customer call as needed